Digital Transformation

5 min

Embracing the Digital Transformation: The Experience of the Guyana Parliament amid the Pandemic

Parliament of Guyana

Strategic Partners




The COVID-19 pandemic has dramatically transformed various sectors of the global economy, leading to a digital revolution. No sector has been spared, including parliaments. This essay will discuss the digital transformation process in the Guyana Parliament, highlighting the challenges faced, the strategies employed, and the effectiveness of the hybrid parliamentary sitting model.


Digital Transformation Strategy


Before the pandemic, the Guyana Parliament had already embarked on a digital transformation journey, with the goal of making its services online and accessible through digitization. The pandemic accelerated this process, necessitating a quick transition from physical to virtual settings.


The Guyana Parliament adopted a hybrid sitting model, combining in-person and virtual participation. A skeleton staff operated from the chamber, while Members of Parliament (MPs) joined virtually. This approach was facilitated by the pre-existing live streaming infrastructure within the chamber, which was easily integrated with video conferencing platforms such as Zoom and Microsoft Teams.


Challenges and Solutions


The digital transformation process presented several challenges. Initially, Microsoft Teams was found to be resource-intensive, especially for MPs in remote areas who relied on mobile devices for internet access. This led to the adoption of Zoom, which provided a more stable connection with fewer interruptions.


Technical glitches were inevitable during the initial stages of the transition. MPs experienced difficulties with microphone and camera settings, which was partly due to their varying levels of technological proficiency. Over time, these issues were resolved, and the Parliament continued to function effectively in the new format.


Another challenge was the limited capacity of the original parliamentary building, which could not accommodate the required social distancing measures. As a temporary solution, the Parliament shifted its proceedings to a conference center, offering more space and adhering to safety protocols. Plans to return to the original building remain on hold, given the physical constraints of the seating arrangement.


Additionally, the Parliament had to hire specialized staff and consultants to assist with technical aspects, such as audio arrangements and video conferencing setup. The staff’s availability and expertise were crucial in ensuring a smooth transition to the hybrid model.


Effectiveness and Future Prospects


The hybrid parliamentary sitting model has proven to be approximately 95% effective in terms of recording proceedings and minimizing technical glitches. This success can be attributed to the robust IT infrastructure and the Parliament’s ability to adapt and troubleshoot issues as they arose. The internet capacity was upgraded from 100 Mbps to 400 Mbps to accommodate the increased demand for bandwidth, and the existing gigabit equipment was able to handle the increased capacity.


In conclusion, the Guyana Parliament’s digital transformation experience demonstrates the resilience and adaptability of government institutions in the face of unprecedented challenges. The hybrid sitting model has proven effective and offers a viable solution for maintaining parliamentary functions while adhering to safety protocols. Although the physical arrangement of the original building remains a challenge, the Parliament’s clear digital strategy and commitment to embracing technology will continue to serve as a model for other institutions navigating similar challenges.

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