Digital Transformation

5 min

Digital Transformation and Legislative Evolution in the Chamber of Deputies: Embracing Resilience and Citizen Engagement

Cámara de Diputadas y Diputados de Chile

Strategic Partners



The Chamber of Deputies has experienced significant challenges over the past few years, such as social movements, the global pandemic, and the establishment of a new constitutional convention. These events have pushed the Chamber of Deputies to adapt and evolve, embracing digital transformation to better serve its citizens and maintain legislative operations. This essay will discuss the process of digital transformation in the Chamber of Deputies, its accomplishments in both administrative and legislative aspects, and the future challenges and opportunities it faces.


Digital Transformation Process


The digital transformation process in the Chamber of Deputies has been a gradual and adaptive endeavor to modernize their systems, processes, and interactions with the public. The transformation began by focusing on internal processes, such as document management, to reduce the digital footprint and streamline administrative procedures. This included implementing new technologies and methodologies to facilitate communication and collaboration between departments and among parliamentarians, support staff, and citizens.


To navigate the complex landscape of digital transformation, the Chamber of Deputies has been guided by a focus on guaranteeing the availability of hardware. This has involved updating existing equipment and acquiring new technology as needed. Additionally, they have prioritized user training and support, ensuring that all staff members are comfortable with new systems and can use them effectively. Experimentation with new tools and connections, as well as the development and implementation of updated policies, has also played a crucial role in the digital transformation process.


In addition to improving internal processes, the digital transformation also focused on enhancing the Parliament’s external interactions, especially with the public. It aimed to increase transparency, engagement, and accessibility of information by providing various digital channels and platforms. One of the key aspects of this transformation was fostering a culture of continuous learning and adaptation, which allowed the Chamber of Deputies to remain resilient and responsive to the rapidly changing digital landscape.


During the pandemic, the Chamber of Deputies made significant strides in implementing remote work policies and adapting to new communication technologies. These changes facilitated the continuity of legislative and administrative processes, even in the face of unprecedented challenges. The digital transformation process also focused on enhancing cybersecurity, as the increased reliance on digital tools and remote work made the Chamber of Deputies more vulnerable to cyber-attacks.


Accomplishments and Innovations


The Chamber of Deputies has achieved numerous milestones in its digital transformation journey, contributing to more efficient and transparent legislative processes. Among the accomplishments and innovations are streamlined internal processes. The Chamber of Deputies managed to enhance document management, minimize its digital footprint, and optimize various administrative and legislative procedures. As a result, they could operate more effectively and transparently.


Another accomplishment is the increased engagement with the public. The Chamber of Deputies has developed multiple digital channels and platforms to make information more accessible, promoting transparency and accountability. These efforts include transmitting all public sessions through YouTube streaming and providing mobile applications for citizens to access parliamentary information directly from their smartphones. This innovation has led to increased public interest and participation in legislative processes.


Moreover, the Chamber of Deputies has successfully adapted to remote work during the pandemic. They implemented teleworking policies, developed new software tools to facilitate remote work, and adjusted their computer architecture to accommodate hybrid working environments. This enabled the continuity of operations while ensuring the safety of parliamentarians and staff members.


Challenges and Opportunities


One of the key challenges faced by the Chamber of Deputies is the fight against disinformation. They have noticed an increase in disinformation, particularly related to parliamentary reporting, and have had to dedicate more resources to debunking fake news. This issue may become even more relevant in the future, potentially leading to new legislation to address it.


The Chamber of Deputies is also working to strengthen its organization and promote learning of new capacities that are aligned with the concept of resilience. They are developing software with a different focus than before, anticipating that processes may undergo significant changes over time. This new approach extends beyond the IT department and includes the development of a formal teleworking policy and a computer architecture that supports hybrid work arrangements.


Another challenge is to continue fostering connections with citizens through open data, social media, mobile applications, and other means. The Chamber of Deputies is striving to create tools that are accessible and user-friendly while also taking into account the needs and preferences of the general public. This involves offering teleworking or remote work software tools and facilitating administrative aspects and work channels.


Finally, the Chamber of Deputies seeks to improve the way it delivers information to its members by providing them with documents generated by colleagues and ensuring direct contact between parliamentarians during remote work. This includes exploring opportunities for receiving feedback from citizens, which could provide valuable insights to support parliamentary work.


Externally, the Chamber of Deputies has made significant strides in engaging with the public, using various digital channels and platforms to enhance transparency and accessibility. By offering live streaming of sessions, mobile applications, and open data services, the Chamber of Deputies has fostered a stronger connection with the citizenry, resulting in increased participation and interest in the legislative process. This shift in public engagement has not only strengthened the democratic process but also created opportunities for greater feedback and collaboration between the Chamber of Deputies and the public.


The challenges brought on by the pandemic served as a catalyst for further digital transformation, with the Chamber of Deputies successfully adapting to remote work and implementing teleworking policies. By remaining agile and responsive to changing circumstances, they ensured the continuity of operations and the safety of parliamentarians and staff members. The experiences gained during this period have provided valuable insights into the potential of hybrid working environments and the importance of preparing for future changes.


The digital transformation journey has highlighted the crucial role of cybersecurity in safeguarding the integrity of the Parliament’s systems and data. As technology continues to evolve, and cyber threats become more sophisticated, it is essential for the Chamber of Deputies to maintain its vigilance in protecting its digital infrastructure and implementing robust security policies.


Going forward, the Chamber of Deputies’s digital transformation serves as a model for other institutions and governments, showcasing the value of adaptability, innovation, and continuous improvement. By fostering a culture of resilience and embracing the opportunities that technology offers, the Chamber of Deputies is well-positioned to navigate the challenges and uncertainties of the future and continue serving its citizens effectively and transparently.




The Chamber of Deputies’ digital transformation journey has been marked by gradual and incremental changes, with an emphasis on resilience and citizen engagement. As it continues to adapt to new challenges and opportunities, the Chamber of Deputies will need to focus on improving its processes and systems, fostering connections with citizens, and maintaining a responsive and agile organization.

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