Digital Democracy in Practice: Accessibility, Intuitiveness, and Cost-effectiveness in User Interface Design for Parliaments

Strategic Partners



The emergence of the digital era and the recent global shift towards remote operations, compounded by the Covid-19 pandemic, has necessitated a strategic and thoughtful approach to the design of digital tools for parliamentary activities. Two critical user groups – technical staff and Members of Parliament (MPs) – require interfaces that are accessible, intuitive, and cost-effective. This essay delves into these aspects, with particular focus on their implications for user interface (UI) design in parliaments.


Accessible User Interfaces


Accessibility in digital tools is paramount in ensuring all individuals, regardless of their physical abilities or limitations, can engage effectively. For instance, interfaces should accommodate those with hearing challenges via features like automatic closed captions and sign language interpreters. Font sizes should be adjustable to cater for various visual requirements, and keyboard shortcuts could aid those who may have difficulty using a mouse. Screen readers and contrasting screen themes (e.g., dark mode) can further enhance accessibility. Voting options should be clear, readable, and simple to navigate to foster user engagement.


Intuitive User Interfaces


An intuitive UI design relies on the familiarity and simplicity of use. By incorporating common user elements that individuals frequently interact with on their personal devices, such as smartphones, parliaments can enhance the ease of use of their digital tools. The labelling of these elements should be self-explanatory to minimise the learning curve. Moreover, incorporating clear instructions written in simple language can make the adoption process smoother. Avoiding cluttered interfaces and maintaining consistency across different functions also contribute to the intuitiveness of a system.


Cost-effectiveness of User Interfaces


While accessibility and intuitiveness are critical, they must be balanced with cost-effectiveness. Cost-effectiveness may be assessed in various ways, including evaluating the value the UI brings to Parliament, its lifespan, the costs associated with potential upgrades, and its adaptability to future technological advancements.


Fostering cost-effectiveness does not entail prioritising short-term gains; rather, it requires a strategic, long-term vision. This vision might involve implementing systems that are adaptable to technological change, reducing the need for frequent overhauls of the entire system, which can be costly.




Ensuring digital tools for parliamentary activities are accessible, intuitive, and cost-effective is a delicate balance to strike, but it is not insurmountable. Achieving this equilibrium requires careful consideration of the needs of different user groups, diligent application of UI design principles, and an eye towards future developments in technology. By considering these aspects, parliaments can effectively transition into the digital era, enhancing their functionality and inclusivity while maintaining cost-effectiveness.

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