Digital Transformation

5 min

Balancing Tradition and Innovation: The Digital Transformation Journey of the Parliament of Trinidad and Tobago

Parliament of Trinidad and Tobago

Written on January, 2023

Strategic Partners





The revolution of digital transformation is sweeping across the globe, changing the way societies and their institutions operate. One such institution embracing this digital metamorphosis is the Parliament of Trinidad and Tobago, which is utilising the power of technology to modernise its operations and improve public engagement. This essay provides an in-depth exploration of the Parliament’s journey through digital transformation, highlighting the key initiatives undertaken, the successes achieved, the challenges encountered, and the overall impact on the functions of the Parliament and its relationship with the public.


Digital Initiatives in the Parliament of Trinidad and Tobago


The Parliament of Trinidad and Tobago is a relatively small legislative body, with a total of 72 members. Despite its size and unique challenges related to resource allocation, it has embarked on a committed journey to embrace digital technologies to enhance its operational efficiency and strengthen its engagement with the public. One such initiative is the implementation of an e-repository named ‘Rotunda’, which was identified as a key component of their strategic plan for the period 2013-2018. This step was a significant move towards digitisation, reflecting the Parliament’s strategic vision of leveraging technology to streamline operations and enhance accessibility.


Enhancing Accessibility and Efficiency through Digitalisation


The digital platform ‘Rotunda’ serves as an e-repository enabling parliament members to access necessary documentation remotely. This platform significantly enhances accessibility and offers an efficient method for members to execute their responsibilities, particularly those involved in oversight committees that generate a substantial amount of documentation due to their broad engagement with various stakeholders. To further augment the benefits of this platform, all parliamentary members have been equipped with iPads, facilitating seamless access and management of crucial documents.


In addition to this, the Parliament of Trinidad and Tobago has made commendable strides in modernising its physical space to adapt to the digital era. The parliamentary chamber has been upgraded to facilitate hybrid sittings, allowing members to engage both in-person and remotely. While other technological innovations such as electronic voting are yet to be implemented, the steps taken so far show a strong commitment towards modernisation and a readiness to adapt to the changing digital landscape.


Improving Operational Efficiency


The adoption of digital technology is not limited to member accessibility and engagement; it also has significant implications for the Parliament’s internal processes. The Hansard Department, responsible for producing transcripts of parliamentary proceedings, has made significant progress in this regard. By integrating new technology into their processes, the department has managed to significantly increase the rate of transcript production. This is a striking achievement in the face of resource constraints and demonstrates the transformative power of digitalisation in streamlining internal processes and boosting operational efficiency.


Engaging the Public Digitally


A critical aspect of the digital transformation journey is the ability to enhance engagement with the public. By redesigning the parliament’s website in 2022, the Parliament of Trinidad and Tobago made strides towards creating a more user-friendly interface and facilitating greater public access to parliamentary papers. This move signifies a step towards transparency and open access to data, important elements in the Latin American and Caribbean parliamentary context.


Moreover, the use of surveys to garner public feedback and the hosting of virtual tours serve to foster a stronger connection with the public, making them feel more engaged and involved with parliamentary proceedings. The Parliament has also created a unique space for artists to present their work, further enriching public engagement and contributing to a more inclusive and diverse parliament.


Challenges and Lessons Learned


Despite the significant strides made in the digital transformation journey, the Parliament of Trinidad and Tobago has faced a few challenges. Initially, there was resistance from members towards the digitisation of files and the transition to virtual meetings. However, the onset of the COVID-19 pandemic accelerated the transition into the digital era, compelling members to adapt to virtual meetings and digital file access.


The Information Technology department has played a crucial role in assisting members to navigate this new digital landscape, providing the necessary support to ensure a smooth transition. This experience has highlighted the importance of providing adequate training and support mechanisms when introducing new technologies, to facilitate user acceptance and seamless integration into existing workflows.


Interestingly, as the immediate impact of the COVID-19 pandemic subsides, there’s a gradual return to in-person committee meetings. This trend shows an interesting blend of digital and traditional ways of working, highlighting the need for a balanced approach that leverages the advantages of digital technology while preserving the benefits of face-to-face interactions.


The Road Ahead: Embracing Digitalisation while Preserving Tradition


Looking ahead, the Parliament of Trinidad and Tobago is keen to continue its digitalisation journey, with the aim of further enhancing its operational efficiency and public engagement. However, the lessons learnt from the past few years, particularly the importance of maintaining a balance between digital and traditional ways of working, will guide future initiatives.


The Parliament understands that while technology can offer significant benefits, the human element of governance cannot be overlooked. As such, even as they strive to implement more advanced technologies such as electronic voting, they are also mindful of preserving the benefits of in-person meetings and discussions. The Parliament recognises that technology is a tool to augment, not replace, the traditional methods of parliamentary operation and public engagement.




The journey of digital transformation for the Parliament of Trinidad and Tobago serves as an example of how technology can be leveraged to improve the operations of governmental bodies and enhance public engagement. Despite the challenges encountered, the Parliament’s efforts show a clear commitment towards embracing digitalisation, while also acknowledging the value of traditional ways of working. This balanced approach, coupled with the lessons learned from their experiences, will undoubtedly serve them well as they continue to navigate their digital transformation journey.

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